Shipping Policy
Last Updated: [Insert Date]
At Topper’s Trove, we offer worldwide shipping to bring our unique headwear to you, wherever you are. We provide free shipping on all orders over $60, while orders below this amount will have a shipping fee based on your region.
1. Shipping Destinations & Estimated Delivery Times
We currently ship to the following regions. Delivery times are estimated in business days (excluding weekends and holidays).
| Region | Estimated Delivery Time | Shipping Cost (Orders Below $60) |
|---|---|---|
| United States 🇺🇸 | 7-15 business days | $5.99 |
| Canada 🇨🇦 | 8-18 business days | $6.99 |
| United Kingdom 🇬🇧 | 8-16 business days | $6.99 |
| Europe (Germany, France, Spain, Italy, Netherlands, etc.) 🇪🇺 | 10-20 business days | $7.99 |
| Australia & New Zealand 🇦🇺🇳🇿 | 10-20 business days | $7.99 |
| Southeast Asia (Singapore, Malaysia, Thailand, etc.) 🌏 | 7-15 business days | $6.99 |
| Middle East (UAE, Saudi Arabia, etc.) 🕌 | 12-22 business days | $9.99 |
| Latin America (Mexico, Brazil, Argentina, etc.) 🌎 | 15-25 business days | $12.99 |
| South Africa & Other Africa Regions 🌍 | 18-30 business days | $14.99 |
| Russia & Eastern Europe 🇷🇺 | 15-30 business days | $12.99 |
Shipping Restrictions
We currently do not ship to the following countries/regions due to logistics or customs restrictions:
❌ North Korea, Syria, Iran, Sudan, Cuba, Crimea Region
❌ Remote islands or military bases (e.g., APO/FPO addresses)
2. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- You will receive a tracking number once your order has been shipped.
3. Expedited Shipping Options
For select regions, we offer express shipping at an additional cost.
| Region | Expedited Shipping Time | Additional Cost |
|---|---|---|
| United States 🇺🇸 | 4-7 business days | +$15 |
| Canada 🇨🇦 | 5-10 business days | +$18 |
| Europe (UK, Germany, France, etc.) 🇪🇺 | 6-12 business days | +$20 |
| Australia & New Zealand 🇦🇺🇳🇿 | 6-12 business days | +$22 |
4. Customs, Duties & Taxes
- United States, Canada, UK, and EU: Typically, no additional taxes for standard orders.
- Other Countries: Import duties, VAT, and customs fees may apply depending on your country’s regulations. Customers are responsible for these additional fees.
- If your package is held by customs, please contact your local customs office for clearance assistance.
5. Lost, Stolen, or Delayed Shipments
- If your package hasn’t arrived within the estimated timeframe, please wait an additional 5 business days before contacting us.
- If the package is marked as delivered but you haven't received it, please check with neighbors, building management, or your local post office before reaching out.
- We are not responsible for lost/stolen packages due to incorrect shipping addresses. Please ensure your shipping details are accurate at checkout.
6. Returns Due to Failed Delivery
If a package is returned to us due to an incorrect address or failed delivery attempt:
- We can reship the order (additional shipping fees may apply).
- If you prefer a refund, we will process it minus the shipping cost.